Job Description
Customer Support
Present a professional and courteous attitude when engaging with customers.
Recognise when a customer’s query requires escalation and facilitate through established protocols while remaining the primary contact from engagement to resolution.
Minimise repeat contact for administrative purposes while ensuring contracts, payment receipting, and application processes are followed accurately and step by step.
Maintain time attendance, professional attire, and company-approved greetings.
Direct escalations to appropriate parties with complete information while retaining ownership of the query until resolution.
Submit accurate contracts, process payments as per agreed procedures, and ensure detailed notes are recorded in the CRM system.
Knowledge and Fulfilment of Customer Contracts
Understand policies and procedures for customer contracts, move-ins, move-outs, payments, and suspension processes.
Support customer queries and provide guidance to improve understanding of policies and procedures.
Payments and Reconciliation
Process customer payments (cash, cheque, or card) in a timely manner and ensure receipts are issued and accounted for until bank deposit.
Reconcile payments and ensure secure transfer of funds from customer service location to the bank account.
Policies & Procedures
Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Ensuring the organization adheres to legal frameworks in areas such as discipline & grievance, redundancy, and employment law.
Guidance and support in HR Policies & Procedures
Health, Safety & Environment
Ensure compliance with all health, safety, and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, and responsible environmental attitude.
Guidance and support in HSE policy
Report any safety incidents and near misses
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
All internal departments
External:
Customers
Clients
Property Manager
Requirement
JOB REQUIREMENTS:
A. Minimum Qualifications:
Diploma / High School certificate
B. Minimum Experience:
1 year experience in relevant field
C. Competencies (Knowledge, Skills & Abilities):
Document Management
Telephone Etiquette
Behavioural competency:
Progress
Partnership
Performance
Be Adaptable
Build Relations
Put Safety First
Develop Yourself
Team Player
Show Commitment
Generate Ideas
Service Minded
Deliver Consistently
Welcome New Approaches
Builds Trust
Seeks Feedback
Solve Problems
Guided by Values
Be Resilient
Benefits
Apply For This Job
