Job Description
Manage and analyse accounts, invoices, and payments; process adjustments and reversals where improperly billed or payments were incorrect.
Investigate and resolve billing disputes, discrepancies, and customer/company inquiries. Prepare and process refund requests.
Reconcile accounts of individual customers and companies.
Escalate issues to upper management that require attention or action plans.
Manage specialized processes and accounts.
Monitor the reminder notice system sent to customers daily via various channels.
Ensure timely billing execution.
Minimize estimate invoices through meter rectifications.
Maintain quality and efficiency of billing, account management, and operational support.
Maintain low DSO of less than 45 days.
Ensure accurate and timely collections in line with credit control and collection policies.
Monitor and reconcile online customer payments to identify irregular activity and prevent fraud and losses.
Perform daily payment reconciliation against bank accounts.
Prepare weekly and monthly reports for senior management.
Manage meter read and billing exceptions on a daily and monthly basis.
Monitor and escalate newly deficient meters daily to O&M team for error resolution.
Ensure accuracy and quality of issued invoices.
Provide support to other departments regarding inquiries and processes.
Manage system or process change requests.
Support issuance of monthly management reports including invoicing reports, KPI, DSO, collections, and other commercial reports.
Policies & Procedures
Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Ensuring the organization adheres to legal frameworks in areas such as discipline & grievance, redundancy, and employment law.
Guidance and support in HR Policies & Procedures
Health, Safety & Environment
Ensure compliance with all health, safety, and environmental management policies, procedures and controls across the department to ensure employee safety, legislative compliance, and responsible environmental practices.
Guidance and support in HSE policy
Report any safety incidents and near misses
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
Customer service team
Regular interaction with O&M team on resolving meter alarms and collection of missed reads
External:
Companies
Property & leasing officers
Requirement
JOB REQUIREMENTS:
A. Minimum Qualifications:
Bachelor’s Degree in Business or equivalent
B. Minimum Experience:
Minimum of 2 years of experience in billing, collection, accounts receivable or a related area
C. Competencies (Knowledge, Skills & Abilities):
Data Collection / Data Analysis
Financial Analysis
Information Processing
Invoicing and Payment Processing
Process Management
Telephone Etiquette
Behavioural competency:
Progress
Partnership
Performance
Be Adaptable
Build Relations
Put Safety First
Develop Yourself
Team Player
Show Commitment
Generate Ideas
Service Minded
Deliver Consistently
Welcome New Approaches
Builds Trust
Seeks Feedback
Solve Problems
Guided by Values
Be Resilient
Benefits
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